Details of the Organization
Yellow is a pioneering digital Will-making app, revolutionizing the process of creating and updating Wills with unparalleled ease. Their platform enables users to generate legally valid Wills in India effortlessly, providing peace of mind and security for their loved ones. Designed by estate planning experts boasting over 50 years of combined experience, Yellow ensures that every aspect of the Will-making process is expertly crafted and tailored to individual needs. With banking-level data security and privacy protocols in place, users can trust that their sensitive information is safeguarded at all times. Backed by institutional investors, Yellow is committed to delivering innovative solutions that empower users to take control of their estate planning with confidence and convenience.
Details of the Job/Internship
Yellow is currently seeking a Legal Advisor with 3+ years of experience to join their team in Bengaluru. As a pioneering digital Will-making app, Yellow is committed to ensuring legal compliance and excellence in all aspects of their operations.
Role and Responsibilities
- Provide legal customer support over written and VC mode for succession/ Will related matters.
- Coach the graduates on do’s and don’ts on customer query handling and escalation.
- Monitor conversations with customers and build an exhaustive list of frequently raised queries and its solutions for swift/ unified customer query handling.
- Over a period of time, play a vital role in building expertise within the team to address related queries of customers in addition to Succession/Will- for instance Trust, Divorce, Property Dispute, etc.
- Contribute to innovative solutions for technology in the legal domain.
- Innovate ways of better handling customer queries that is easy scalable for swift customer query redressal.
- Ability to spearhead and build a large team of lawyers/ graduates in a short duration to match organisation growth.
- Represent the voice of the customer within the organization.
- Other responsibilities as applicable.
Eligibility
- Legal Firm Experience: A minimum of 3 years of experience in a legal firm, with a focus on estate planning preferred.
- Client-Facing Experience: Demonstrated experience in working directly with clients to understand their needs and provide tailored solutions.
- Leadership Skills: Experience in leading a team of lawyers is desirable, with the ability to build and coach the team to achieve organizational goals.
- Communication Skills: Excellent written and verbal communication skills are essential for effectively communicating with clients and team members.
- Indian Succession Law Exposure: Familiarity with Indian succession law is preferred, with the ability to apply legal principles to estate planning matters.
- Customer Support Services: Experience in customer support services would be advantageous, demonstrating a commitment to client satisfaction and service excellence.
- Problem-Solving Abilities: Strong analytical and problem-solving skills to address complex legal issues and provide innovative solutions to clients.
- Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced and dynamic environment.
- Attention to Detail: Meticulous attention to detail to ensure accuracy and precision in legal documentation and client interactions.
- Team Player: Collaborative mindset with the ability to work effectively as part of a team and contribute to a positive work environment.
Salary/Stipend
Compensation details will be finalized during the interview process with the selected candidate
Type of Opportunity
Fulltime
Country
India
State
Karnataka
City
Bengaluru
Address
Bengaluru, Karnataka