Designation

Quality Analyst

Job type

Full Time

Job level

Senior-Level

Responsibilities

 

● Quality Planning: Develop comprehensive quality plans and strategies to ensure

quality goals are met.

● Defect Management: Record and track defects, ensuring they are resolved efficiently.

● Continuous Improvement: Promote a culture of quality excellence and process

improvement within the organisation.

● Quality Monitoring: Regularly evaluate support interactions to assess service quality.

● Performance Evaluation: Assess support team members performance against KPIs

and standards.

● Feedback and Coaching: Provide constructive feedback and coaching to improve

agent skills.

● Customer Satisfaction Analysis: Analyse customer feedback to identify satisfaction

trends.

● Training and Development: Coordinate training programs to enhance team skills and

knowledge.

 

Minimum Requirement and Qualifications

 

Skill Set Required:

• Excellent verbal and written communication.
• Good problem solving ability, good aptitude and analytical skills 
• Empathetic & Emotionally Intelligent.
• Experience in handling Process improvement processes.
• Ability to Identify training needs and take action to ensure quality service is provided to the students.
• Quick learner with good collaboration and social skills

 

Benefits and Perks

Here is what is different about us:

 

• Fully remote, work from anywhere in the world
• Work with an international team
• Only your work delivery matters, zero politics
• We share equity with our best talent so you can generate wealth and not just draw a salary
• Fast growth opportunities for those who are committed to results and shows RoI, top of the market salary