Why and when to choose consumer forums vs. remedies under other statutes (e.g. criminal proceedings, disciplinary proceedings before a regulatory body for professionals)
Selection of appropriate consumer forum as per territorial and pecuniary jurisdiction
Court fee and filing-related challenges
Limitation and consequences of delay
Differences in drafting and filing at District Forums, State Commissions and National Forums
Notice and reply
Drafting of a consumer complaint (along with documentary evidence)
Filing of the complaint and jurisdiction-related issues
Written statement of respondent
Admission/ denial of documents (is this at the correct stage?
Framing of issues (is this at the correct stage)?
List of key hearings in the entire process
Appeals and Revision
Sample Document: Sample legal notice and response
Sample Document: Sample consumer complaint filed at District Forum, State Commission and National Forum
Sample Document: Sample Written Statement in a consumer complaint
Sample Document: Sample Interim Application
Is a legal notice mandatory prior to initiation of proceedings?
Mandatory components in a legal notice
How to describe the facts
How to establish the substantive ingredients of the violation
How to refer and attach relevant documentary evidence
How to end your notice appropriately
How to identify the remedy
Checklist of items to be included in the notice
Why is it necessary to send a response to a legal notice?
How to deny the facts alleged in the notice
How to establish that there was no defect or deficiency, or that it was suitably rectified
Documents which should be attached in the response
Alternative remedies which can be proposed if a mistake has occurred
Specification of initiation of counter-proceedings in the response and its pros and cons
Checklist of items to be included