Details of the Organization

At Cashfree Payments, they’re not just shaping the future of payments - they’re moving fast to help scale businesses of all sizes at different stages of their growth journeys.

Founded in 2015, they process transactions worth $80B annually and are trusted by more than 800,000 businesses. Authorised by the Reserve Bank of India, they are one of the first entities to receive critical licences like PA-PG, PA-CB and PPI in the sector. They enable seamless collections, payouts, identity verification, and fraud detection.

Details of the Job/Internship

Cashfree Payments is hiring for the position of Associate- Law Enforcement Agency (LEA) with 1-2 years of experience to join their Bengaluru office. 

Role and Responsibilities

• Collaborate with cyber cells, banks, and other stakeholders to investigate and resolve unauthorized/fraudulent transactions.
• Respond to and manage incidents related to fraud, working swiftly to mitigate risks and minimize potential losses.
• Prepare detailed reports and documentation for internal use and for submission to regulatory bodies or law enforcement agencies as required.
• Communicate effectively with internal and external stakeholders, providing updates on ongoing investigations and risk management activities.
• Stay up to date with industry trends, emerging threats, and best practices in risk management and payment gateway operations.
• Serve as a bridge between Cashfree and local law enforcement agencies, facilitating information sharing and cooperation.
• Mitigate risks associated with chargebacks and customer disputes by implementing robust and standardized processes across business units to reduce occurrences
• Continuously improve and update the chargeback and dispute service system according to card scheme rules and requirements, focusing on process optimization.
• Provide support to the team handling day-to-day operations, assisting in issue escalations and ensuring efficient resolution insights on trends and strategies related to chargeback management.
• Increase awareness of effective chargeback and dispute-handling mechanisms among both internal and external stakeholders through education and communication initiatives.

Eligibility

• Fresher or 1-2 years of experience in risk management, fraud prevention, or a related field within the payment gateway or financial services industry.
• Excellent verbal and written communication skills to effectively convey information and build relationships.
• A keen analytical mind with exceptional problem-solving abilities.
• Any graduate with a strong understanding of payment gateways/fintech’s.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and ability to handle sensitive information with discretion.
• Rotational shifts as per the business requirements.

Salary/Stipend

Compensation details will be finalized during the interview process with the selected candidate.

Type of Opportunity

Fulltime

Country

India

State

Karnataka

City

Bengaluru

Address

Bengaluru, Karnataka

Application and Registration Details

After you apply, you will receive the next steps of the application process via email. 

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For any questions or concerns, please contact us via email at: [email protected]