Details of the Organization

SVKM’s Narsee Monjee Institute of Management Studies is amongst the nation’s prime centers of educational excellence & research. Located in the heart of India’s financial capital, Mumbai.

Details of the Job/Internship

SVKM’s Narsee Monjee Institute of Management Studies is looking for candidates for the position of Associate Student Counsel.

Role and Responsibilities

AEP Coordination & Sales Management.

• Counsel Students for programs offered by the institution
• Act as the first point of contact for all Authorized Enrolment Partners (AEP’s)
• Educate AEP’s about the product portfolio and services.
• Auditing the process of AEP’s, including assessing call quality by AEP’s
• Coordinating with the AEP and students for all admission related documentation and queries
• Conducting training sessions for AEP counsellors at regular intervals
• Resolving all critical student cases and center cases reported from various department
• Assists AEP resources to sell to manage leads.
• Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.

Lead Management..

• Allocate leads to AEP's as per the agreed grid with the TM and AM
• Ensure service levels are met at all times, both internally and externally.
• Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
• Manage walk-ins & counsel leads at the Learning Center.

MIS & Reports.

• Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts.
• Track lead queries, follow up with AEPs to resolve & maintain MIS.

Eligibility

• Graduate or PG/MBA
• Relevant experience of at least 3 years of work experience in Sales/Sales support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
• Work Exposure to Distance Education/Ed Tech sector will be added advantage.

Salary/Stipend

Compensation details will be finalized during the interview process with the selected candidate.

Type of Opportunity

Fulltime

Country

India

State

Karnataka

City

Bengaluru

Address

Bengaluru, Karnataka