Call Center Team Lead with The PRID

Deadline Open Deadline

Location Coimbatore, Tamil Nadu

Salary The salary will be discussed with the candidate itself.

Details of the Organization

Welcome to The PRID, your premier partner in IT problem-solving and innovative solutions. Specializing in project management, they excel in ensuring your projects are successful and delivered punctually.

There dedicated team of seasoned professionals understands the challenges of the ever-evolving IT landscape. They're committed to tailoring solutions to meet there unique business needs, serving as problem solvers who diligently address IT challenges so you can focus on your core business.

What distinguishes them is there dedication to delivering cost-effective solutions without compromising quality. They leverage there expertise to find efficient and budget-friendly approaches, ensuring you receive optimal value for your investment.

At the heart of there success lies effective project management. With clear communication, meticulous planning, and efficient execution, there skilled project managers coordinate every aspect of your IT initiatives, ensuring seamless collaboration and timely delivery.

Innovation is there driving force. They embrace challenges and eagerly adopt cutting-edge technologies to enhance there organization's performance.

At The PRID, they view success as a journey and are committed to accompanying you every step of the way. There aim is not just to deliver a product or service but to cultivate lasting partnerships that contribute to your long-term success. By choosing them, you select a team dedicated to your growth and prosperity. Let's embark together on shaping a brighter future for your organization.

Details of the Job/Internship

The PRID is in search of a seasoned and adept Call Center Team Lead to become part of there vibrant team. The perfect candidate will need to have at least 5 years of experience in a call center setting and demonstrate outstanding English communication skills. As a Call Center Lead, they'll be instrumental in overseeing and inspiring a team of customer service representatives to provide outstanding service and meet performance goals.

Role and Responsibilities

Key Responsibilities:

Team Leadership:

Supervise, coach, and motivate a team of customer service representatives to ensure high levels of performance and customer satisfaction.
Provide guidance and support to team members, fostering a positive and collaborative work environment.

Performance Management:

Set performance targets for the team and monitor key performance indicators (KPIs) to ensure objectives are met.
Conduct regular performance evaluations and provide constructive feedback to team members.

Quality Assurance:

Implement and maintain quality assurance processes to ensure that customer interactions meet or exceed established standards.
Conduct regular audits of calls and provide coaching to improve customer service quality.

Training and Development:

Develop and deliver training programs for new and existing team members to enhance their skills and knowledge.
Stay updated on industry trends and best practices to continuously improve the team's performance.

Communication Skills:

Demonstrate excellent English-speaking skills to effectively communicate with customers and team members.
Serve as a point of escalation for complex customer issues, ensuring timely and satisfactory resolution.

Eligibility

Qualifications:

Bachelor's degree or equivalent work experience.
Minimum of 3-4 years of experience in a call center environment.
Proven experience in a leadership or supervisory role within a customer service setting.
Exceptional English-speaking skills, with the ability to articulate information clearly and concisely.
Strong organizational and time-management skills.
Familiarity with call center software and CRM systems.
Ability to analyze data and generate reports to assess team performance.
Excellent interpersonal and communication skills.