Details of the Organization

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. 

Details of the Job/Internship

Payoneer is hiring a Compliance and Nodal Officer with 8-10 years of experience to join them in Bengaluru office. 

Role and Responsibilities

• Oversee and ensure that an effective customer grievance resolution mechanism is in place in accordance with relevant regulations and laws, and provide day to day support on decision making in complaints which are complicated in nature.
• Serve as the final escalation point for unresolved complaints to ensure fair and timely resolution and be the appointed Nodal Officer.
• Develop and implement a comprehensive compliance program to meet non-AML regulatory requirements issued by RBI and other relevant authorities, including but not limited to validating policies around outsourcing and complaints handling.
• Maintain oversight of non-AML compliance requirements specific to India-licensed Payment Aggregators and Payment Collection Banks (PA-CBs), including outsourcing arrangements.
• Work with APAC Regulatory Counsel to monitor updates to non-AML regulations and work with the relevant departments to identify gaps, provide actionable recommendations and implement measures to ensure continued compliance.
• Work closely with internal teams to build our processes to support ERM, outsourcing compliance, consumer complaints and regulatory reporting.
• Coordinate and ensure timely submissions of reports/data/filings for RBI and other regulators and to ensure correctness of the reports submitted.
• Identify regulatory challenges and changes relating to payment services products to ensure these are addressed and implemented in a timely manner.
• Liaise with key internal (e.g. Legal, Risk, MLRO etc) and external (e.g. Regulators, advisors, vendors, partners etc) stakeholders as required.
• Serve as the main point of contact for the RBI and other regulators for non-AML matters.

Eligibility

• Bachelor's degree with relevant work experience (e.g. appointment as the Nodal Officer of other payment companies).
• 8-10 years of financial experience in complaints handling and regulatory compliance, preferably with a strong understanding of RBI regulations and financial services compliance in India.
• Strong negotiation skills.
• Strong professional presence to support regular interactions with senior management.
• Able to work in a fast-paced, deadline-driven environment.
• Excellent interpersonal, verbal, and communication (including presentations) skills.
• Proficient computer skills, especially Microsoft Office applications.
• Experience in dealing with India-based regulatory bodies.
• Excellent organizational and communication skills to effectively liaise with regulators and internal stakeholders.
• Ability to monitor and interpret regulatory changes and implement appropriate compliance measures.

Salary/Stipend

Compensation details will be finalized during the interview process with the selected candidate.

Type of Opportunity

Fulltime

Country

India

State

Karnataka

Address

Bengaluru, Karnataka

Application and Registration Details

Once you apply, the next steps in the application process will be sent to you via e-mail.

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Contact: [email protected]