Details of the Organization

Newfold Digital is a leading global web technology company serving millions of customers worldwide. Their diverse portfolio includes some of the industry’s most trusted and iconic brands—Bluehost, HostGator, Domain.com, Network Solutions, Register.com, and Web.com.

Details of the Job/Internship

Newfold Digital is hiring for the position of Compliance Associate with 0-1 year of experience to join their office in Mumbai. 

Role and Responsibilities

• Review dashboards and data to identify policy violations, such as misuse of unmetered hosting or restricted file storage.
• Communicate with clients via email to address breaches, guide them on policy compliance, and resolve issues.
• Collaborate with product and technical teams to handle client queries effectively.
• Publish monthly reports for stakeholders on handled cases, trends, and outcomes.
• Develop, maintain, and improve detection and mitigation processes for abusive activity.
• Liaise with global/domestic law enforcement, intelligence agencies, and industry watchdogs for abuse prevention.
• Conduct forensic analysis of malware, spam, phishing, spoofing, and other abuse incidents; recommend countermeasures.
• Proactively monitor abusive activity and ensure strict compliance with Terms of Usage.
• Guide operations teams in responding to abuse complaints and coordinating corrective actions with clients and partners.
• Gather intelligence from blacklists, fraud forums, and affected parties to understand threats and enhance defenses.
• Participate in cybersecurity forums and industry discussions to refine internal processes based on trends.
• Educate channel partners on best practices in fraud and abuse mitigation through webinars, presentations, and blogs.

Eligibility

• Experience: 0–1 years in customer service, IT support, or a similar role (cybersecurity experience a plus).
• Strong communication and presentation skills.
• Solid understanding of Internet, web technologies, OS, and networking concepts with ability to learn quickly.
• High interest in cybersecurity, cyber law, or digital forensics.
• Strong problem-solving, investigative, and analytical skills.
• Detail-oriented with ability to manage complex cases under pressure.
• Research-driven mindset with strong follow-through skills.
• Must be willing to work in shifts (including nights and holidays).
• Prior training or experience in cyber forensics, cyber law, or network security is preferred.
• Experience in client/customer interaction, especially in technical environments, is an advantage.

Salary/Stipend

Compensation details will be finalized during the interview process with the selected candidate.

Type of Opportunity

Fulltime

Country

India

Address

Noida, Uttar Pradesh, India

Application and Registration Details

After you submit your application, you will receive the next steps in the process via email. Please follow the instructions provided to complete your application.

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