Details of the Organization

Gartner is the world’s leading research and advisory company, offering information, advice, and tools for business leaders. they provide objective and invaluable insights to their C-level executive clients, where they guide them to achieve the mission-critical priorities of their organization.

Details of the Job/Internship

 Gartner is hiring a Contracts Support Assistant to join their office in Mumbai.

Role and Responsibilities

• Liaise with internal associates in relation to client custom products, pricing, and contract terms. 
• Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications. 
• Manage access to custom price lists within Gartner systems based on account eligibility. 
• Perform quality assurance testing of completed work. 
• Assist teams with changes to standard price lists and annual price action tasks, as required. 
• Responsible for monitoring and managing global email in-boxes that provide direct support to Global sales teams. 
• Responsible for the collation of data from Gartner systems and resources into individual client-specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications. 
• Liaise with internal associates in relation to client legal forms and requests. Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines. Support periodic reporting and analysis on key metrics. 
• Respond to all emails, live calls, and voice mails within each business day. 
• Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required. 

Eligibility

• Degree with a major field of study in law/business administration. 
• Minimum two years experience of working in (preferably contracts/pricing) administration department of an international firm or intellectual property-based business gained after college. 
• As the first point of contact for many internal associates, it is imperative that this person be extremely professional and customer service oriented, in order to ensure a positive client experience. 
• Experience and adaptability in a fast-paced work environment preferably in client service with the ability to prioritize workload based on the value of the business to Gartner. 
• Experience & proficiency with Microsoft Office and database systems – expert capability in Microsoft Excel. 
• Experience handling multiple priority activities/projects at once within the allotted SLA. 
• Strong interpersonal and relationship-building skills. 
• Excellent English verbal and written communication skills, incorporating requirements, action plans, and timelines when communicating with internal subject matter experts. 
• Process-driven, methodical, organized, and pays strong attention to detail. Internal: Pricing, Sales, Consultants, CFS, Finance, Global Legal Team.

Salary/Stipend

Compensation details will be finalized during the interview process with the selected candidate.

Type of Opportunity

Fulltime

Country

India

State

Maharashtra

City

Mumbai

Address

Raheja Tower, 2nd Floor,, Bandra Kurla Complex,, C30, G Block Rd, Bandra East, Mumbai, Maharashtra 400051

Application and Registration Details

Once you apply, the next steps in the application process will be sent to you via e-mail.

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Contact: [email protected]