Details of the Organization

LawSikho is a leading career development and education platform that empowers professionals through structured mentorship and training. With innovative playbooks, frameworks, and roadmaps, it helps individuals enhance skills, gain direction, and achieve career goals. LawSikho focuses on connecting natural mentors with learners to drive personal and professional growth.

Details of the Job/Internship

LawSikho is hiring for the position of Customer Support Specialist with 1 year of experience to join their office remotely. 

Role and Responsibilities

• Respond promptly and effectively to student inquiries via email, phone, and other channels.
• Provide accurate information about courses, policies, and procedures while maintaining professionalism and empathy.
• Proactively reach out to students to understand and address concerns, ensuring high Customer Satisfaction (CSAT) scores.
• Monitor and analyze student feedback to identify improvement areas in the support process.
• Stay updated on course offerings, updates, and industry trends to assist students effectively.
• Collaborate with product and cross-functional teams to address gaps identified through student feedback.
• Provide timely updates to students on the status of their inquiries or issues.
• Conduct quality checks on support interactions to maintain consistent service standards.
• Manage workload efficiently to meet or exceed SLAs and response time targets.
• Maintain accurate records of student interactions, resolutions, and support metrics.
• Participate in ongoing training to enhance product knowledge and service skills, and share best practices with teammates.
• Offer insights to improve product features and user experience while ensuring adherence to company policies and confidentiality standards.
• Handle crisis situations or service disruptions in line with established protocols.

Eligibility

• Minimum 1 year of experience in customer/student support.
• Bachelor’s degree in Business Administration or related field (undergraduates with relevant experience may apply).
• Strong English communication skills (written and spoken).
• Proficiency in Google Sheets, Google Docs, and customer support tools/software.
• Hindi communication proficiency (spoken) is preferred.
• Excellent problem-solving, interpersonal, and time-management skills.
• Good understanding of customer support practices and techniques.

Salary/Stipend

Compensation details will be finalized during the interview process with the selected candidate.

Type of Opportunity

Fulltime

Country

India

Address

Remote

Application and Registration Details

We are solely providing this information for dissemination and wish to clarify that we are not affiliated with the organization.

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