Details of the Organization

ScaleX Business is a consulting firm focused on assisting businesses globally with expansion. The firm provides corporate, finance, taxation, and regulatory advisory services. ScaleX Business operates with offices in Singapore and India.

Details of the Job/Internship

ScaleX Business is hiring a Legal Counsel/Disputes & Compliance Resolution Specialist (Payments / Fintech) with experience of 4–10 years to join their office in Bengaluru.

Role and Responsibilities

• Managing end-to-end chargeback and dispute resolution across payment rails and partner banks.
• Drafting and submitting dispute responses, evidence packs, representations, and reconciliation documents.
• Coordinating with internal teams to build structured documentation and audit trails for each case.
• Reducing dispute ratios through preventive legal and operational controls.
• Supporting resolution of KYC and KYB rejections, enhanced due diligence escalations, and account limitations.
• Responding to compliance queries from banks and payment partners with proper documentation and legal framing.
• Maintaining readiness for compliance reviews, partner audits, and operational risk checks.
• Handling urgent cases involving fund holds, settlement delays, merchant account freezes, and operational restrictions.
• Engaging with bank nodal officers, grievance channels, and compliance desks to drive resolution.
• Preparing formal legal notices, representations, and escalation letters where required.
• Coordinating with cyber cells, police departments, and legal authorities on cybercrime and fraud complaints.
• Drafting legal responses and submissions to ensure accurate and timely case handling.
• Representing the company in meetings and ensuring communications are factual, structured, and compliant.
• Acting as a bridge between the company and external stakeholders, including banks, payment partners, and legal counsel.
• Supporting preparation of documentation for official requests and notices.
• Building SOPs, templates, and structured case logs for chargebacks, bank freezes, KYC escalations, and cyber complaints.
• Ensuring strong documentation discipline and defensible internal processes.

Eligibility

• Bachelor of Laws (LLB) is mandatory.
• 4–10 years of experience in fintech, payments, NBFC legal, banking dispute resolution, cybercrime or financial fraud handling, or compliance and risk support.
• Strong drafting skills for legal notices, representations, dispute responses, and affidavits.
• Ability to work under pressure with speed and professionalism.
• Willingness to travel and coordinate in person when required.
• Strong stakeholder management and communication skills.
• Prior experience with banks, payment gateways, AML and KYC teams, and chargeback desks is preferred.
• Familiarity with RBI-aligned compliance expectations and IT Act cybercrime procedures is preferred.

Salary/Stipend

Compensation details will be finalized during the interview process with the selected candidate.

Type of Opportunity

Fulltime

Country

India

Address

Bengaluru, Karnataka

Application and Registration Details

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