Details of the Organization

Hoora is building India’s most advanced Vehicle 360 ecosystem, bringing everything your vehicle needs into one powerful platform. 

Details of the Job/Internship

Hoora is hiring a Head of Grievance & Preventive Legal / Grievance Officer with 5+ years of experience to join their office in Nagpur.

Role and Responsibilities

• Build and manage an end-to-end grievance resolution mechanism focused on out-of-court settlements and mediation.
• Recruit, train, and lead a team to handle and track consumer, partner, and vendor grievances across all service verticals.
• Define and implement SOPs for logging, tracking, investigating, and resolving grievances efficiently.
• Apply expertise in Criminal Law to anticipate, investigate, and proactively resolve issues related to partner conduct, operational safety, and high-risk complaints.
• Advise on preventive measures in hiring, background verification, and contractual terms to mitigate fraud and misconduct.
• Provide legal consultation on regulatory risks and compliance needs for new business verticals and expansion projects.
• Design scalable grievance systems aligned with hyper-local marketplace operations.
• Maintain detailed documentation on grievance trends and outcomes and translate insights into policy recommendations for leadership.

Eligibility

• LLB and LLM (mandatory).
• Specialized experience or demonstrated expertise in Criminal Law.
• 7+ years of experience in legal practice, compliance, or grievance management in a high-volume, customer-facing environment.
• Understanding of hyper-local logistics or on-demand service platforms.
• Proven ability in mediation, negotiation, and pre-litigation dispute resolution.
• Ability to independently build and lead a strategic function in a fast-paced technology company.

Salary/Stipend

Compensation details will be finalized during the interview process with the selected candidate.

Type of Opportunity

Fulltime

Country

India

Address

Nagpur, Maharashtra

Application and Registration Details

We are solely providing this information for dissemination and wish to clarify that we are not affiliated with the organization.

After you submit your application, you will receive the next steps in the process via email. Please follow the instructions provided to complete your application. 

Stay informed about premier legal opportunities on a daily basis by joining our exclusive WhatsApp channel: https://whatsapp.com/channel/0029VaVAeN7J3jusbby2Ph33