Details of the Organization

mPokket is an app based digital lender. mPokket provides instant personal loans to the underserved youth of India - including college students, salaried professionals, gig workers and self employed individuals.

Details of the Job/Internship

mPokket is hiring for the position of Legal Compliance Officer with 3-5 years of experience to join their office in Bengaluru. 

Role and Responsibilities

1. RBI Complaint Management

• Oversee and ensure prompt closure of complaints received through the RBI CMS portal.
• Ensure submission of preliminary responses within 3 working days and final resolution within regulatory timelines.
• Review and validate complaint responses for accuracy, clarity, and policy compliance.
• Track and report key performance metrics including one-time reply closures and response SLAs.

2. Law Enforcement Communication

• Develop and manage an effective process to handle LEA (Law Enforcement Agencies) requests and advisories.
• Maintain comprehensive and well-documented records of all LEA communications and actions.
• Ensure all responses are legally sound, timely, and aligned with regulatory norms.

3. Customer Grievance Redressal

• Organize and lead regular meetings of the Customer Grievance Redressal Committee.
• Work cross-functionally with internal departments to ensure consistent and customer-centric resolution of complaints.

4. Credit Bureau Coordination

• Manage liaison with Credit Bureaus for resolution of consumer grievances and disputes.
• Maintain clear documentation and ensure timely updates/follow-ups with relevant stakeholders.

Eligibility

• Bachelor’s degree in Law or a related field; B.Com, BBA, or MBA preferred.
• 3–5 years of experience in compliance or customer service roles, particularly handling RBI Ombudsman complaints.
• Prior experience in NBFCs, Banks, or other regulated financial institutions.
• In-depth knowledge of RBI grievance redressal frameworks, compliance norms, and customer service standards in the financial services industry.
• Excellent written and verbal communication skills, with strong stakeholder management and documentation capabilities.

Salary/Stipend

Compensation details will be finalized during the interview process with the selected candidate.

Type of Opportunity

Fulltime

Country

India

Address

Bengaluru, Karnataka

Application and Registration Details

After you submit your application, you will receive the next steps in the process via email. Please follow the instructions provided to complete your application.

Incase you find any issue with the application process, please contact: [email protected] 

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