Details of the Organization

Navi is one of the fastest-growing financial services companies in India, providing Personal and home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Details of the Job/Internship

Navi is hiring a Manager-Insurance Operations & Litigation to join their office in Bengaluru.

Role and Responsibilities

• Case & Litigation Management: Manage insurance disputes referred to the Ombudsman & any legal forum, ensuring compliance with regulatory timelines. Represent the company in hearings, preparing legal documents (SCNs, responses, etc.) and presenting arguments.
• Legal & Strategic Guidance: Provide legal advice on Ombudsman-related matters and collaborate with internal teams (Claims, Legal, Compliance) for accurate case handling.
• Compliance & Reporting: Ensure adherence to legal and regulatory standards, staying informed about industry regulations. Generate reports on policy issuance, cancellations, and renewals, providing insights into operational performance and KPIs.
• Data Management: Maintain comprehensive & accurate records of policyholders, claims, litigation particulars and underwriting data for informed decision-making.
• Process Improvement: Suggest and implement process improvements to streamline case handling, documentation, communication and win rates.
• Team Management & Collaboration: Work closely with internal teams such as Claims, Legal, and Compliance to ensure smooth operations and resolve any issues efficiently. Provide support and guidance to team members, ensuring that the team is operating effectively and meeting performance goals.

Eligibility

• Education: Graduate in any discipline (Law degree preferred)
• Proven experience in operations, insurance litigation, Ombudsman cases, or similar legal roles.
• Familiarity with regulatory bodies like the Insurance Ombudsman is desirable.
• Proficient in MS Office tools (Excel, Word, Outlook) for data collation and analysis.
• Strong problem-solving and analytical skills to assess information and draw logical conclusions.
• Excellent communication, negotiation, and presentation abilities.
• Organized and proactive, with the ability to manage multiple cases and deadlines effectively.
• Creative, solution-oriented mindset with strategic thinking capabilities.

Salary/Stipend

Compensation details will be finalized during the interview process with the selected candidate.

Type of Opportunity

Fulltime

Country

India

State

Karnataka

City

Bengaluru

Address

Bengaluru, Karnataka, India.

Application and Registration Details

Once you apply, the next steps in the application process will be sent to you via e-mail.

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Contact: [email protected]