Details of the Organization

Curelink offers doctors access to a virtual care team, including dieticians, yoga and fitness coaches, mental health experts, and more. This empowers them to deliver enhanced support beyond clinic walls, offer expert counseling, and ensure improved compliance through timely follow-ups via WhatsApp and calls.

Founded by alumni from IIT Roorkee and supported by leading investment firms such as Elevation Capital and Venture Highway, Curelink operates in 7 cities. Over 1000 doctors utilize our platform to deliver superior care to 50,000+ patients, with 4000 new patients joining every month.

Details of the Job/Internship

Curelink is seeking an Operations Associate in Gurugram. Join them and be part of revolutionizing healthcare delivery. Apply now!

Role and Responsibilities

• Patient Experience Ownership: Take full responsibility for the patient experience during all live sessions. 
• Sessions Management: Manage the leave calendar for in-house session coaches, ensuring seamless session continuity by arranging replacements as needed.
• Daily Task Coordination: Follow up with session coaches on their daily tasks, ensuring all preparations and follow-ups are completed on time.
• Freelance Coach Liaison: Serve as the primary point of contact for all freelance coaches, coordinating schedules, and ensuring they are aligned with our standards and expectations.
• Session Audits: Conduct regular audits of live sessions according to our SOPs to maintain high-quality standards and compliance.
• Feedback Collection: Engage with patients to gather feedback on sessions, identifying areas for improvement and enhancing patient satisfaction.
• Technical Support: Assist patients with any technical difficulties encountered while joining live sessions, ensuring a smooth and accessible experience.
• Quality Improvement Initiatives: Proactively identify and implement initiatives to improve the quality and effectiveness of live sessions, incorporating innovative practices and feedback from patients and coaches.

Eligibility

• Experience in a similar role, preferably in the healthcare, wellness, or fitness industry.
• Strong people management skills, with the ability to manage in-house and freelance personnel.
• Excellent communication and interpersonal skills, capable of working effectively with patients, coaches, and team members.
• Proven ability to manage projects and take initiative in a fast-paced environment.
• Detail-oriented with a commitment to high-quality patient care and service excellence.
• Technical proficiency with common digital communication tools and platforms, like Zoom and Google Meet

Salary/Stipend

The salary will be discussed with the candidate itself.

Type of Opportunity

Fulltime

Country

India

State

Haryana

City

Gurugram

Address

Gurugram, Haryana, India