Details of the Organization

Contract Bazaar is a leading platform offering comprehensive legal and documentation solutions to individuals and businesses.

Details of the Job/Internship

Contract Bazaar is hiring an Operations Manager to lead its service delivery function within the legal services domain at its Noida office.

Role and Responsibilities

• Manage daily operations and ensure timely delivery of client assignments.
• Lead the operations team, monitor performance, and manage TATs and workload distribution.
• Handle escalations, reporting, and coordination with internal departments.
• Drive process improvement, implement SOPs, and enhance service quality.
• Conduct training sessions, performance evaluations, and team development programs.

Eligibility

• 4–7 years of experience in Operations or Service Delivery (KPO/BPO/LPO/Consulting/Professional Services).
• Minimum 2 years in a team lead or managerial role.
• Proven track record in performance tracking, TAT management, and workflow optimization.
• Exposure to legal services is an advantage but not mandatory.
• Excellent organizational, communication, and leadership skills.

Salary/Stipend

Compensation details will be finalized during the interview process with the selected candidate.

Type of Opportunity

Fulltime

Country

India

Address

Noida, Uttar Pradesh, India

Application and Registration Details

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