Details of the Organization

They are a fully remote organization with over 100 full-time team members. Their culture is driven by these core values:

They act with urgency and excellence, around the clock.

They strive to grow, learn, and improve daily.

They embrace established processes with open minds.

They prioritize transparency and honesty in our communication.

They are grateful for the chance to contribute to a purpose-driven team.

They take initiative thoughtfully—with planning, collaboration, and proper approvals.

They follow through and get the job done right.

Details of the Job/Internship

Together Light Incorporated is hiring for the position of Senior Paralegal with 5+ years of experience to join their office remotely. 

Role and Responsibilities

1. Team Leadership & Management

• Lead weekly team meetings to share updates, address challenges, and encourage collaboration.
• Ensure meetings are well-documented using tools like Fathom.
• Conduct regular one-on-one and skip-level check-ins to provide mentorship and feedback.
• Support team leads and members with coaching on communication, time management, and client service.
• Address underperformance through structured improvement plans.
• Enforce consistency in workflows, email templates, and tracker usage.

2. Operational Excellence

• Monitor and improve petition processing and submission rates.
• Oversee trackers for case endorsements, assignments, and completions.
• Analyze escalations and develop proactive measures to prevent recurrence.
• Review client calls and tickets to identify training and quality gaps.
• Ensure timely responses and resolution of client queries via Zoho Desk.
• Maintain accuracy in case notes and updates.

3. Relationship & Client Management

• Strengthen cross-department collaboration to enhance workflow and compliance.
• Address client concerns promptly and professionally.
• Use data to uncover service bottlenecks and apply solutions.
• Aim to exceed client expectations and maintain high CSAT scores.

4. Process Management

• Allocate team resources based on task priority and deadlines.
• Identify and remove roadblocks in case processing.
• Establish and monitor KPIs to evaluate team performance.
• Provide performance updates to stakeholders on a regular basis.

5. Training & Development

• Develop training on immigration law updates and best practices.
• Assess training outcomes and adapt programs accordingly.
• Identify knowledge gaps and introduce preventive controls.
• Leverage data to support ongoing team learning and development.

Eligibility

• 5+ years of experience in U.S. immigration paralegal roles (preferred).
• Bachelor’s or Master’s degree in Business Administration, Management, or a related field.
• Proven ability to plan, organize, and lead teams effectively.
• Excellent communication, mentoring, and client-service skills.
• Passion for continuous improvement and delivering exceptional results.

Salary/Stipend

$2,000/month | $24,000/year

Type of Opportunity

Fulltime

Country

India

Address

Remote

Application and Registration Details

After you submit your application, you will receive the next steps in the process via email. Please follow the instructions provided to complete your application.

Incase you find any issue with the application process, please contact: [email protected] 

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We are solely providing this information for dissemination and wish to clarify that we are not affiliated with the organization.