Software Licensing Specialist with Cprime, Inc

Deadline Open Deadline

Location Chennai, Tamil Nadu, India

Salary Compensation details will be finalized during the interview process with the selected candidate.

Details of the Organization

Cprime, Inc. is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility.

Details of the Job/Internship

Cprime, Inc. is looking for a candidate for the position of Software Licensing Specialist.

Please note that this person needs to be in Chennai, but can work 100% remotely. They will be covering the UK hours and would need to be able to work a shift of 12:30 pm - 9:30 pm IST.

Role and Responsibilities

Build, maintain and execute annual software maintenance renewal quotes for Cprime clients using Salesforce, Jira Service Desk (or ticketing system), Atlassian portal, Excel, and vendor provided quotes
Prepare quotes for new license sales, maintenance renewals, upgrades, and cross-grades
Manage maintenance and licensing contract renewals 90 days prior to expiration using, but not limited to,
Revise quotes according to customer specifications and deliver to the sales team or client upon completion
Manage a pipeline of incoming software quotes and prioritize by urgency
Research and review client quote requests using portals, database, and Salesforce to ensure continuity and compliance with software licensing requirements
Manage and update renewals calendar of Cprime clients
Handle client requests for new maintenance quotes and process maintenance orders
Assist the sales team on customer calls to review renewal opportunities as needed
Provide purchase confirmations to customers for all Atlassian licensing purchases and handle pre-sales/post-sales inquiries
Monitor and alert the sales team of upcoming contract renewal opportunities
Establish and build relationships with existing and new client contacts
Upsell clients on software upgrade packages
Work closely with Sales Account Executives and Consulting Delivery teams on licensing quotes
Communicate articulately to colleagues, software partners and customers via phone, email or IM chat; Answer to internal and external requests
Assist with special projects and build, streamline/automate, and document processes
Proactively contact client customers per established calendared touch-points to gather and validate the required business data and secure the renewal of annual Software and Subscription Maintenance & Support contracts.
Coordinate with Professional Services Sales Colleagues on key accounts as necessary.
Coordinate with other colleagues within Sales, Accounts Receivable and Collections
Research existing customer contracts using Salesforce.com (SFDC) and other online portals or electronic document depositories.
Utilize Salesforce to complete the necessary steps to update Terms
Provide ad hoc Status and Pipeline Updates Reports as requested to management.
Communicate product-specific key talking points to clients in written and verbal communications.
Track lost renewals and reason for lost renewals

Eligibility

2+ years of previous contracts, customer success, or sales experience with a multi-million dollar SaaS and/or subscription software company, specifically with software maintenance renewals, preferred
3+ years of work experience in a corporate environment
Experience with B2B renewals with SaaS
Strong client service, customer success experience with customer relationship building
Strong Excel skills and data entry and research
Patience, ability to ask questions and be curious
Ability to navigate multiple systems and processes
Strong prioritization skills using Salesforce, excel spreadsheets, and related sales tools to track
Strong investigation skills
Strong attention to detail and accuracy
Good work ethic and the ability to work with diverse teams across different time zones
Demonstrate good communication skills, both written and spoken
Has a thirst for learning - Cprime sells a number of different software products, which you will need to articulate. (Staying updated with these industries requires curiosity, reading and networking).